Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer's defect. You must return the item within 14 days of your purchase.

1. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a refund.

2. Mail your returned item to:

101 Surf Sports

115 Third St

San Rafael, CA 94901

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. No items can be returned if they have been used. Exceptions can be made, but must be approved ahead of time.

Merchandise that has been worn, used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.

 

Thanks for your understanding and feel free to call us at 415-524-8492 with any questions.

We reserve the right to update these policies at anytime.

 

 

Redwood City Open Or Closed?

Upcoming Events

Fri Feb 23 @ 7:00AM - 09:30AM
Crissy Field Group Paddle
Sat Feb 24 @12:00AM
Cow Patty Pageant Paddle Race
Sat Feb 24 @ 9:00AM - 11:00AM
Free Try Outrigger Canoe Event
Sat Feb 24 @ 9:30AM - 11:00AM
Stand Up Paddleboard Lessons.
Sat Feb 24 @12:00PM - 01:30PM
Winter Sprint Paddle Racing San Rafael
Sun Feb 25 @ 7:00AM - 09:00PM
Sunday Morning Early Paddle San Rafael
Sun Feb 25 @ 9:30AM - 11:00AM
Stand Up Paddleboard Lessons.
Sat Mar 03 @ 8:00AM - 01:00PM
Paddle Racing Winter Series San Rafael
Sat Mar 03 @ 9:30AM - 11:00AM
Stand Up Paddleboard Lessons.
Sun Mar 04 @ 7:00AM - 09:00PM
Sunday Morning Early Paddle San Rafael