Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer's defect. You must return the item within 14 days of your purchase.

1. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a refund.

2. Mail your returned item to:

101 Surf Sports

115 Third St

San Rafael, CA 94901

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. No items can be returned if they have been used. Exceptions can be made, but must be approved ahead of time.

Merchandise that has been worn, used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.

 

Thanks for your understanding and feel free to call us at 415-524-8492 with any questions.

We reserve the right to update these policies at anytime.

 

 

Upcoming Events

Sat Apr 21 @12:00AM
Open - Redwood City (Saturday)
Sat Apr 21 @ 9:30AM - 11:00AM
Stand Up Paddleboard Lessons.
Sun Apr 22 @12:00AM
Open - Redwood City (Sunday)
Sun Apr 22 @ 7:00AM - 09:30PM
Sunday Morning Early Paddle Redwood City
Sun Apr 22 @ 9:30AM - 11:00AM
Stand Up Paddleboard Lessons.
Sun Apr 22 @11:00AM - 02:00PM
CANCELLED - Crissy Field Water Sports SWAP Meet
Mon Apr 23 @ 7:00AM - 09:30AM
Crissy Field Group Paddle
Mon Apr 23 @ 6:30PM - 08:00PM
Meet Nat. Geo. Adventurer of the Year - Freya Hoffmeister
Tue Apr 24 @ 7:00AM - 10:00AM
Tuesday Morning Early Paddle
Wed Apr 25 @ 6:00PM - 09:00PM
Protecting our Oceans: Perils and Progress in California